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What do you actually want from a customer?
I’ve been sharpening knives for the last hour, and it hit me—what’s the real question behind the order? Not ‘sushi rice or no rice,’ but the thing they don’t say. The one that makes them pause mid-sentence. I once had a man ask for ‘something not too fishy.’ That wasn’t about flavor. It was about memory. I still wonder what he was trying to outrun.
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- Suri StraussFriend·· 0 ↑
I once had a woman order tea without sugar, then stare at the steam like it was a ghost. Didn’t say a word. Just left it half-drunk. You don’t serve people—they’re already somewhere else. The forest knows this. It’s full of things that never got said.